MÁDARA currently accepts payments made with VISA, VISA ELECTROM and MASTERCARD as well as using one of the most popular e-payment systems in the world "Paypal".
If a payment has been declined due to unknown reasons, MÁDARA suggests trying another payment method, however, if such is unavailable, please contact us using the email in the help section on the top of the page.
MÁDARA reminds that a payment may be declined in case:
You can read about all canceling and returning options in section returning a product. If an order has been canceled MÁDARA returns the money paid within 3 working days after the confirmation of money return, however, in some cases it can take up to 30 days.
MADARA cosmetics production unit is located at 2 Šampētera Street, Riga.
Yes, they can. Natural cosmetics are like food – each organism/skin type will absorb what is most necessary for it. Young skin will “take up” less and mature skin will consume more of the active ingredients – vitamins, mineral substances, etc. Natural cosmetics will not provide an immediate wrinkle-smoothing or skin-lifting effect but it will have a deeper and more permanent impact in the long run.
All MADARA products have 2 years before expiry date from manufacturing.
Yes, products for treating cellulite and stretch marks are especially suitable during this period. The anti-cellulite cream will make your skin more flexible, strengthen blood vessels, and stimulate lymphatic drainage from legs. Anti-cellulite cream should be applied on the affected areas.
It is recommended to start using the firming oil already in the first weeks of pregnancy in order to help your skin become more flexible and prevent stretch marks. The oil can be used on all areas of the body. Special attention should be paid to the zones where stretch marks are apt to develop – hips, thighs, stomach, and breasts.
MADARA moisturizing day products (deep moisture cream, fluid, gel) contain Titanic oxide (a white mineral pigment) which has sun filtering properties. Thus MADARA products provide some protection from the sun, 2-4 SPF to be exact. This information is not given on the packaging since following the new regulations of the EU for labeling sunscreen products, the minimum SPF to be specified on the packaging is 6.
The word, "madara" (wild madder, or Galium mollugo) is associated with the most fragile, delicate, and aromatic flower in Latvia's fields. Just like a woman, it needs support and protection in order to be able to maintain her femininity and ability to love and care. Madara is just as enigmatic and changing as a woman. The structure of this plant symbolises philosophical completeness and the endlessness of beauty in nature. The blossoms of Lady's bedstraw are like a fractal: a structure with scale symmetry, where the smallest leaves are arranged in the same way as the stems, and the stems, as the plant. Fractals can often be found elsewhere in nature: the coast line, in clouds, as well as the circulatory system of the human body.
MADARA cosmetics are meant for women from all walks of life, who are seeking openheartedness, meaning, perfection, and pleasure. For women who are tired of society's high standards for perfect figures, perfect make-up, and the perfect hairdo when getting out of bed in the morning. We are real women, with real family and work lives, and real responsibilities. We are realistic in our demands of ourselves. For women who are tired of marketing advertisements' unreal promises about eternal youth and magic tricks; for those who understand that under all of that hides just a temporary effect.
Every woman wishes to become more attractive, because a woman's mission is to be beautiful. With her beauty, she creates love, respect, success, and happiness all around her. MADARA doesn't promise effects that can be likened to laser surgery, but does promise to be a friendly ally and will help to care for your beauty, well-being, and harmony.
We're often asked, "But how do you preserve your products? If you don't use chemical preservatives, don't your products spoil quickly?"
Nature contains many different kinds of preserving substances. Many plant substances themselves contain antioxidants (for example, vitamin E) or antibacterial substances that help a product retain its freshness. An especially good preservative is natural alcohol, which is added in small amounts to keep our products from spoiling.
The second factor is packaging. How many of you have used creams in pots with screw-top lids? Twice a day we put our fingers in these pots, but our hands are coated with thousands of bacteria! In spite of this, the cream is good for three years? The question arises - what in the cream can still be natural, if its expiration date is so far away.
MADARA creams come in vacuum packaging. First of all, it's impossible to contaminate the cream with bacteria from one's hands. Secondly, the vacuum packaging ensures that, with each pump, the double bottom is raised, ensuring the complete isolation of the product from air. If there's no air, bacteria cannot multiply.
Other MADARA products that don't require such strict isolation from air (for example, liquid soaps and tonics) are packaged in matte, white or opaque flacons, in order to protect the products from the negative effects of light and UV rays.
The expiration date of MADARA products is 24 months, or two years from their date of manufacture.
A panel of consumers participates in the creation of a product's recipe and its evaluation. The panel consists of people with various skin types, including sensitive and allergy-prone individuals. The panel provides their subjective evaluation of the product and their skin's reaction after testing a sample. Their opinions are taken into account when refining and finalising recipes.
After a product is created, it is tested in a laboratory by measuring various physical and chemical properties, determining stability and the expiration date, as well as studying and defining standards for storage. In accordance with law, the product is tested by a qualified chemist to make certain that it complies with safety and consistency tests. Then the product is sent for the approval of a dermatologist. Individuals of various ages and skin types use the product under the surveillance of a certified dermatologist, and report their reactions. The product is tested to make certain that it does not cause allergic reactions or irritation. Dermatologist tests have shown MADARA products to be hypoallergenic and irritation-free.
Coffee is a powerful stimulant. That's the reason we drink it: in order to heighten our activity. Coffee contains a lot of caffeine, which gives it stimulating properties. Doctors are convinced that using too much coffee internally makes the body grow accustomed to a regular amount of stimulants, and this disrupts equilibrium. However, coated on the skin, coffee extract has an effect locally: stimulating skin cells and microcirculation in the skin. This stimulation tones the skin and fights the signs of cellulite. Yet coating the skin with cream containing coffee extract does not heighten blood pressure. Coffee extract is an active ingredient in MADARA's Contouring cream, and caffeine (one of the substances in coffee) can be found in MADARA's Anti-cellulite cream.
In MADARA cosmetic products plant alcohol is used in small concentrations as the preservative. This is a natural plant alcohol, made from grain.
All skin care products contain items from the following categories in some combination or other: emollients (to prevent dryness and protect the skin, acting as barrier and healing agent), humectants, emulsifiers, preservatives, and surfactants (surf-active-agents or foaming agents). These components could be synthetic or natural. In certified organic cosmetics you can find only natural components. All ingredients used in our products meet the ECOCERT requirements and derived either from plants or from inorganic. For example, in the MADARA range we use sucrose cocoate, a gentle cleansing agent extracted from plants, and fragrances made from essential oils.
The very heart of MADARA products - the active ingredients - is flowers and herbs from the Baltic meadows and forests. The natural environment in the Baltic region is unique because the northern summers are much shorter, leaving flowers with a much shorter time to attract bees for pollination. Plants are compelled to concentrate their blossoming vigour in this short blossoming time. As a result, at the time of harvest they are rich with the active ingredients required to survive in bitter climates.
MADARA produces ECOCERT® certified organic cosmetics. ECOCERT® is the leading European authority on organic certification, and the standards used by prestige organic brands. By means of the ECOLOGICAL AND ORGANIC COSMETICS standards, Ecocert defines a requirement level that is superior to the conventional regulation governing cosmetics, thereby guaranteeing the genuine practice of environmental respect throughout the production line, respect for the consumer and the promotion of natural substances of a superior ecological quality.
MADARA products are also suitable and being used by men. Especially popular amongst male users are the following products:
Men have positively rated MADARA's convenient packaging - bottles with dispenser and ones which can be easily opened and closed. This is important both for everyday use and travel. Furthermore, the flavor of all MADARA products is natural and neutral which men consider as a significant plus, because they're unwilling to use products with a distinctly feminine fragrance.
MADARA uses organic plant extracts that are manufactured using natural and certified organic plant solvents (like oil, glycerine).
Supercritical carbon dioxide (SCCO2) extraction process uses liquid carbon dioxide at a special temperature and special pressure (31oC, 72.9 atm/7.39 MPa). Supercritical CO2 is used in several industries, for instance in manufacture of household appliances. Coffee industry is reaserching SCCO2 to use it as a decoffeining (removing coffeine) solvent instead of other solvents that have controversial reviews.
SCCO2 extraction sometimes is used by cosmetic manufacturers to extract active organic components. SCCO2 method allows to produce extract of oil and water soluble substances without high content of solvents. However, SCCO2 extraction has several drawbacks.
1. SCCO2 extraction is performed under pressure which creates high-risk working environment and is high in energy consumption. This results in high production costs.
2. SCCO2 is not able to extract inorganic active ingredients (e.g. minerals) that are important for holistic skincare. All plants but especially such plants as algae (seaweed), horsetail contain large amounts of minerals, therefore SCCO2 method would provide a insufficient extraction.
The same quality and effectiveness of cosmetic product can be achieved by adding extracts that are manufactured with natural solvents like organic glycerin, natural alcohol, purified water and organic plant oil. Moreover most of cosmetic formulations contain these substances in the product base, therefore there is no need to avoid them in the extract. Third, SCCO2 extracts cost 10-50 times more than same quality extracts that are produced with traditional solvents, it creates unjustifiable increase of product price.
MADARA products in the store are arranged in separate sections according to their application. Each section of products contains both individual products and kits of products according to the application. Both the list of products and the opened product page contains a “BUY” button, which adds the selected product to your shopping basket. After adding a product to the basket you will be offered to either continue shopping or open the shopping basket to pay for the selected products.
Yes. Any visitor of MADARA online store can view and select products and you do not have to be registered to pay for your order.
All orders are delivered within one working day of receiving the payment. Delivery date may be prolonged upon prior notice in case of force majeure.
Special offers at MADARA online store are offers to purchase one or several MADARA products cheaper or with other benefits ordering them with a home delivery.
You can find new special offers at MADARA online store every month. Special offers are diverse and may include both a particular discount for one product and discounts for a whole group of products. We also have special offers, where you receive a gift for purchasing particular products or purchasing products for a certain amount of money.
MADARA experts are people with serious experience and knowledge in one or several fields of the cosmetics industry.
With time we intend to offer more and more useful information on cosmetic, its production, usage and development. Every month we create new informative articles and always invite new people with experience and knowledge in the field of cosmetics to share their knowledge with visitors of MADARA page.
At the moment we are not able to answer all of your questions individually, unless they are linked with placing orders or using MADARA products, but we will be happy to receive your suggestions for topics you would like to learn more about. Send the topics and questions you are interested in to email firstname.lastname@example.org. We will summarize the topics sent in by you and others at the end of each month and prepare informative articles on the most popular topics.
It is a volunteer standard that certifies cosmetic products confirming their natural origin. ECOCERT works in more than 80 countries, performing regular certification and inspection of ecoproducts. The products subjected to certification must contain at least 95% of ingredients with natural origin. The remaining 5% of ingredients are strictly regulated and stand for minerals, organic acids and other substances. These substances are identical to those in the nature, but are produced artificially. At least 95% of plant ingredients (for instance, plant extracts, oils) must be organically certified.
The products subjected to certification must contain at least 95% of ingredients with natural origin. The remaining 5% of ingredients are strictly regulated and stand for minerals, organic acids and other substances. These substances are identical to those in the nature, but are produced artificially. At least 95% of plant ingredients (for instance, plant extracts, oils) must be organically certified. ECOCERT prohibits the use of synthetic perfumes, synthetic preservatives like parabens, mineral oil, propylene glycol and other synthetic ingredients. Packaging must be recyclable.
A certified product has an ECOCERT symbol clearly placed on the packaging, which allows consumers to recognize a truly natural product among others.
MÁDARA lip care products (regenerating lip balm, softening lip balm, moonkissed and sunkissed tinting lipglosses) contain lanolin and beeswax. Creamy baby oil also contains beeswax. All other MÁDARA products are vegan.
Even though we use animal based ingredients in these products, there is an important diference between the lanolin and beeswax that we use and the ones that are used by other cosmetic producers that do not have certified natural and organic labels.
Since we are ECOCERT certified, we use only lanolin and beeswax that is produced in a strictly regulated way (controlled by ECOCERT). This means that the sheep farming and beeskeeping as well as the way the ingredients are obtained is strictly monitored - all this is to ensure that animals are not harmed in any way. You can find a detailed description of ECOCERT Standard and its certification procedures HERE (see under point 3).
No, MÁDARA products are not tested on animals.
Also, none of our ingredient suppliers test their products on animals.
We are currently in the process of acquiring the Humane Cosmetics Standard which is also known as the "Leaping Bunny Standard" (www.gocrueltyfree.org).
At MÁDARA online shop you can order 3 samples for free together with your purchase.
However, it is not possible to order samples alone.
We would suggest you visiting one of the shops in your country, where you can buy MÁDARA products (the list of shops can be found HERE, and ask shop assistants for free samples, they should be having some! If you are interested, you can ask for a brochure too!
MADARA Cosmetics, SIA (Latvia), registration Nr.40003844254, address: Sampetera Str. 2, LV-1046, Riga, Latvia, hereinafter referred to as MADARA provides the content and services available on www.madaracosmetics.com, hereinafterreferred to as Site to you subject to the following terms and conditions, our Delivery Policy, Returns Policy and other terms and conditions and policies which you may find throughout our Site in connection with certain functionality, features or promotions as well as customer service, all of which are deemed a part of and included within these terms and conditions (collectively - Terms and Conditions). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
Where the customer purchases cosmetics offered for sale on MADARA Website, hereinafter referred to as Goods, via the Internet, this mutual agreement shall be deemed a Distance Contract and will be subject to legal norms governing distance contracts, including but not limited to Directive No. 97/7/EEC of the European Parliament and of the Councilon the protection of consumers in respect of distance contracts, Consumer Rights Protection Law of the Republic of Latvia, Cabinet Regulation of the Republic of Latvian on Distance Contracts.
MADARA protects the fundamental rights and freedoms of natural persons, especially respect for privacy, in relation to the processing of personal data of natural persons according to Directive No. 95/46/EC of the European Parliament and of the Councilon the protection of individuals with regard to the processing of personal data and of the free movement of such data and the Law on the Protection of Personal Data of Natural Persons of the Republic of Latvia.
MADARA obtains personal data of the customer as this is necessary to provide the customer with the best service level. This enables to provide the customer with adequate access to MADARA's Goods and to turn his/her attention to categories of goods that the consumer is most interested in. Your personal data helps us inform you about new products, sell-outs and events you may be interested in. Using Site pages you may order goods, make requests, and apply for newsletters on new goods, sell-outs etc. In order to process your request, we require the consumer to provide the following information: customer's name, email address, phone number etc. MADARA does not request and does not process sensitive personal data.
MADARA never uses and shares the information obtained from you online. MADARA does not sell and lease consumer contact information to other market participants.
The information provided by the consumer helps us provide our services, process consumer requests, deliver goods and provide you with support.
MADARA is under obligation to disclose personal data to state and municipal officials in cases provided for by law. We will be forced to disclose personal data of the consumer in cases where the law so requires.
MADARA takes all possible measures to ensure the safety of your personal information and to protect it against theft, loss, malicious use as well as unauthorised access, disclosure, modification and damage thereof.
If the customer who has ordered and bought the product online does not have legal capacity and/or legal capacity to act, the lawful representative of this person (e.g., parents, guardians) shall be responsible for the ordering and the payment for the product. In this event, the order shall not be cancelled and the payment effected shall not be returned.
The consumer agrees that his/her personal data will be subject to processing.
This site is created and maintained by MADARA and its distribution partners. Site is built to work efficiently as a business to customer communication platform, online sales platform for brand products as well as information source for all product and company related information.
The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the services or samples thereof, you receive from us. MADARA reserves the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.
We attempt to be as accurate as possible when describing our products on the Site. If the product related information (description, colors, etc.) has changed, MADARA cannot guarantee that at any given moment data posted on the webpage contains all the latest updates.
All information and content available on the Site, including but not limited to trademarks, logos, service marks, text, graphics, logos, button icons, images, audio clips, data compilations and software, and the compilation and organization thereof (collectively, the "Content") is the property of MADARA, our affiliates, partners or licensors, and is protected by Republic of Latvia laws and other international lawsgoverning intellectual property protection, including laws governing copyrights and trademarks. Our trademarks may not be used in any manner for any purpose without our express written consent.
The Goods – the cosmetics sold by MADARA are not food products and cannot be used as food. MADARA has taken the steps required to ensure that the cosmetics sold by it, hereinafter referred to as Goods, cannot be mistaken in their design, and in particular in their form, scent, colour, appearance, packing, labelling, volume or size, for a food product and does not pose a risk to consumer health and safety.
MADARA does not permit the use of misleading statements about the effectiveness of Goods and other properties of cosmetics in regard to consumers, and observes principles of good manufacturing practice in the production of cosmetics.
MADARA's Goods consist of natural components included in the cosmetics and is safe forhuman life, health, environmentally friendly, and complies with the provisions of theGoods and Services Safety Law of the Republic of Latvia as well as with international regulations, including Directive No. 2001/95/EEC of the European Councilon general safety of products, Directive No. 87/357/EEC of the European Councilon the approximation of the laws of the Member States concerning products which, appearing to be other than they are, endanger the health or safety of consumers.
To find out more about the variety of Goods, their characteristics and prices, special offers and their duration click here.
Prices on www.madaracosmetics.com are all in EUR, however every local online store working within a particular country can display prices in local currency. Although we try to always keep our prices updated we cannot guarantee that the prices displayed at the time you submit your order are the correct prices applicable to the products at that time. If we receive an order from you indicating different price than that on the website at that time, we will contact you and offer a chance to cancel your order. If we fail to contact you on short notice, your order will automatically be treated as cancelled and you will receive a full refund of any payments made with regard to the particular order.
All prices are subject to VAT tax or other sales taxes where applicable. Depending on delivery destination your order may be subject to additional shipping charges which will be clearly indicated before you have to submit they payment and included in the total order cost.
All duties and taxes required to be paid to receive the shipment in your delivery destination are to be paid by You. MADARA is not required to inform you about any such duties or taxes at any time before or after you have placed an order on www.madaracosmetics.com
All our deliveries are handled with proven track record of reliability and speed. We ask you to review our product Delivery policy to find out arrangement of delivery and execution and to understand the terms of free delivery and additional delivery charges.
Returns of ordered and delivered orders are handled on case by case basis following simple procedures. We ask you to review our Returns policy to make sure you are aware of the options you have for product return and receive information and conditions of cancellation of the contract.
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions, you shall be liable for all the losses and damages that this may cause to MADARA, our affiliates, partners or licensors.
We are not responsible for the content of any other websites linked to or from the Site. Links appearing on the Site are for convenience only and are not an endorsement by us, our affiliates or our partners of the referenced content, product, service, or supplier. Your linking to or from any off-website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not warrant the offerings of, any other websites linked to or from the Site, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all other websites that you visit.
You agree that, fully according to applicable law, MADARA will not be responsible or liable (whether in contract, negligence or otherwise), under any circumstances, for any interruption or error occurring from your use of the Site.
You agree that, fully according to applicable law, MADARA will not be responsible or liable (whether in contract, tort (including negligence) or otherwise), under any circumstances, for any (a) interruption of business; (b) access delays or access interruptions to the Site; (c) data non-delivery, misdelivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealings with or the presence of off-website links on the site; (e) computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party websites (f) any inaccuracies or omissions in content or (g) events beyond our reasonable control.
MADARA will not be liable for any indirect, special, incidental, or consequential damages of any kind (including lost profits) related to the Site or your use thereof (or inability to use the site) regardless of the form of action whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages.
MADARA Cosmetics, SIA 2006-2011. All Rights Reserved.
All contents of this Site, correspondence (email or postal) as well as marketing materials used to promote the site on third party resources are property of MADARA. Reproduction or republishing of any part or all of contents is prohibited except for the following purposes:
Licence to copy for private use:
You are free to make copies or print parts of contents for reasonable personal use.
Licence to copy or republish for limited use:
You are free to make copies of the material in print as well as digital for third party to use, only if you identify MADARA Site as the source of the contents and materials adding a top level URL ( http://www.madaracosmetics.com ) to any of these copies which are republished. Also you have to inform any third party that you share these copies with, that in the event of republishing any such copies the source for all the materials should be indicated as MADARA Site, with a top level URL ( http://www.madaracosmetics.com ).
You agree to indemnify, defend and protect us from any harm, losses, damages or costs as well as attorney fees resulting from any third party claim, action or demand resulting from your breach of these terms and conditions, any errors in any of your representations or warranties or your use of this site.
With respect to any dispute regarding the Site, all rights and obligations and all actions contemplated by these Terms and Conditions shall be governed by the laws of Republic of Latvia, as if the Terms and Conditions were a contract wholly entered into and wholly performed within Latvia.
The agreeing parties acknowledge here that they will try to settle any disputesrelating in any way to your visit to the Site orarising from execution, interpretation or termination of this Distance agreement through mutual negotiations.
If parties are unable to settle the arising disputes through peaceful mutual negotiations, all disputes, disagreements or claims shall be settled by courts of the Republic of Latvia,except that, to the extent you have in any manner violated or threatened to violate our intellectual property rights or the intellectual property rights of our affiliates, partners or licensors, we may seek injunctive or other appropriate relief in any court and you consent to exclusive jurisdiction and venue in any such court.
The parties have agreed on the venue and procedure for dispute resolution according to the provisions of Regulation No. 953/2008 of the European Parliament on the law applicable to contractual obligations (Rome I).
Should there arise a dispute between MADARA and the consumer as to whether the provisions of the contract made between them are unfair, either party may turn to the court referred to in this Section, and the consumer is also entitled to turn to the Customer Rights Protection Centre situated at Kr. Valdemāra iela 157, Riga, LV-1013, Latvia.
Should there arise a dispute between MADARA and the consumer as to the protection of data of natural persons, either party may turn to the court referred to in this Section, and the consumer is also entitled to turn to the State Data Inspection situated at Blaumaņa iela 11/13-15, Riga, LV-1011, Latvia.
By accepting these Terms and Conditions you consent to receive notifications, agreements, order updates and other communications (collectively „notifications”) from us electronically via e-mail or by postal service. You agree that any notifications sent to you via e-mail or postal services comply with rules and regulations applicable to such communication in writing. If you do not agree to receive notification from this Site, please discontinue the use of the website and its services as MADARA can not provide full service to users that can not receive notifications from the Site.
Please note that notifications mentioned in this section are not related to any elective marketing information that you can consent to receive electively throughout the Site.
You agree that these Terms and Conditions represent the complete and up to date agreement between You and MADARA, regarding your use of this Site and any of its contents.
MADARA has the right to edit and update these terms at any time posting these changes on the Site and indicating any such change by posting a date of the latest update. Any changes applied to Terms and Conditions are effective immediately as they are posted. You agree that by continuing to use the site after any such changes have been applied constitutes your agreement to all changes. MADARA reserves the right to terminate or withdraw any rights granted by these terms and conditions. You are required to comply with any such withdrawal or change immediately as applicable, including, if required, ceasing all use of this site.
No part of these terms should be interpreted as creating any kind of partnership or other form of joint venture between you and MADARA. An occasion where MADARA fails to enforce your performance according to these terms and conditions shall not affect our full right to require such performance at any time before or after. In the event where any provision of these terms and conditions shall be unenforceable or invalid under any applicable law or is ruled to be unenforceable by any applicable arbitrary institution or court decision, such unenforceability or invalidity shall not render these terms and conditions invalid or inapplicable as a whole. In turn these terms and conditions shall be modified, to the extent possible, according to any applicable law in a way to fully reflect the original intent of the parties as was intended in original terms and conditions.
MADARA Cosmetics, SIA shall not be held responsible for any delays, failures to fulfil obligation or any other failures that occurred due to circumstances and obstacles that are beyond our reasonable control, which include but are not limited to strikes, governmental actions, wars or national emergencies, terrorism threats or acts of terrorism, environmental or climatic anomalies, failure of performance by a third party, internet connection issues as well as hardware and software malfunction. In the event that any such force majeure occurs we will try to eliminate the delays in the shortest time possible.