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For orders less than 60 EUR:
Shipping with DHL: 5.90 EUR.
Shipping with Fedex ground: 3.90 EUR
For Free Sample shipments, fee is 3.50 EUR.
DHL: 1-3 business days.
Fedex ground: 4-6 business days.
Delivery of free samples takes 1-4 weeks.
We normally despatch all orders within one working day.
During really busy periods like sales, we may take up to 1-8 days for some orders due to the high volumes.
There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. MADARA is not required to inform customers of such additional costs and is not required to refund such costs to customer.
*WE CURRENTLY DO NOT SHIP TO:
Angola, Armenia, Australia, Azerbaijan, Belarus, Benin, Botswana, Brazil, Burkina Faso, Burma, Burundi, Cameroon, Canary Islands, Cape Verde, Central African Republic, Chad, Chile, China, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Democratic Republic Of Congo, Djibouti, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Falklands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guam, Guinea, Guinea Bissau, Hong Kong, Indonesia, Iran, Ivory Coast, Johnston Island, Kazakhstan, Kenya, Kiribati, KOREA, Kyrgyzstan, Lesotho, Liberia, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte Island, Mexico, Micronesia, Mongolia, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, New Guinea, New Zealand, Niger, Nigeria, Niue, NORTH (North Korea), Palau, Papua, Peru, Reunion Island, Russia, Rwanda, Saint Pierre Et Miquelon, Saipan, Samoa, San Marino, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Swaziland, Syria, Tajikistan, Tanzania, The Republic Of Yemen, Togo, Tokelau Islands, Tonga, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican, Wake Islands, Wallis & Futuna, Zaire, Zambia, Zimbabwe.
Unfortunately, we cannot deliver to PO boxes.
Returns should be made within 14 days after delivery of your shipment. The product should have to be in intact and unopened. The customer covers return shipping cost.
We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it's value will be retracted from your refund.
Please send returned items, including your order confirmation, to:
MADARA COSMETICS, AS.
ZELTIŅU IELA 131, MĀRUPE, LV-2167, LATVIJA.
If you received damaged products, please contact us by e-mail: [email protected]