SHIPPING & RETURNS

SHIPPING COST

FREE WORLDWIDE* SHIPPING FOR ALL ORDERS OVER 45 EUR.

For orders less than 45 EUR, shipping fee is 8 EUR.

DELIVERY TIME 

Delivery time is between 3 to 8 business days. 

We normally despatch all orders within one working day.
During really busy periods like sales, we may take up to 3-5 days for some orders due to the high volumes. 

DELIVERIES TO FINLAND, ESTONIA, LATVIA, GERMANY, ITALY

Some countries currently have local MADARA online stores and deliveries to those countries are not made through our international store.

For deliveries to Finland please visit www.madaracosmetics.fi
For deliveries to Estonia please visit www.madaracosmetics.ee
For deliveries to Latvia please visit www.madaracosmetics.lv
For deliveries to Germany please visit www.madaracosmetics.de
For deliveries to Italy please visit www.madaracosmetics.it

TAXES AND OTHER DUTIES

There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. MADARA is not required to inform customers of such additional costs and is not required to refund such costs to customer.

*WE CURRENTLY DO NOT SHIP TO:

We currently do not ship to: 

Angola, Armenia, Azerbaijan, Belarus, Benin, Botswana, Burkina Faso, Burma, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo, Cook Islands, Cuba, Democratic Republic Of Congo, Denmark, Djibouti, Equatorial Guinea, Eritrea, Ethiopia, Falklands, Fiji, French Polynesia, Gabon, Gambia, Georgia, Ghana, Guam, Guinea, Guinea Bissau, Iran, Ivory Coast, Johnston Island, Kazakhstan, Kenya, Kiribati, KOREA, NORTH (North Korea), Kyrgyzstan, Lesotho, Liberia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mayotte Island, Micronesia, Mongolia, Mozambique, Myanmar, Namibia, Nauru, New Caledonia, New Guinea, Niger, Nigeria, Niue, Palau, Papua, Reunion Island, Russia, Rwanda, Saint Pierre Et Miquelon, Saipan, Samoa, San Marino, Sao Tome & Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, St. Helena, Sudan, Swaziland, Syria, Tajikistan, Tanzania, The Republic Of Yemen, Togo, Tokelau Islands, Tonga, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vanuatu, Vatican, Wake Islands, Wallis & Futuna, Zaire, Zambia, Zimbabwe.

Unfortunately, we cannot deliver to PO boxes. 

RETURNS

Returns should be made within 14 days after delivery of your shipment. The customer covers return shipping cost. We will usually refund your order within 3 days of receiving return goods in our warehouse but please allow up to 30 days as sometimes transfers between payment systems might take a longer time. If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. If you choose to keep the bonus gift, your account will be charged for its value.

Please send returned items, including your order confirmation, to:

ONLINE RETURNS
MADARA COSMETICS, Ltd.
ZELTIŅU IELA 131, MĀRUPE, LV-2167, LATVIJA.

RETURN OF DAMAGED PRODUCTS

If you received products damaged during the delivery, please fill out Return of Damaged products form.
 

MORE QUESTIONS?

If you have any questions regarding shipping or returns, please visit the Help section. If you cannot find the answer to your question, please contact our Customer service.