Shipping & Returns

PROCESSING & SHIPPING TIMES

We offer two shipping options: Standard and Express. Standard delivery typically takes 3-6 business days after the order has been processed and shipped, while Express delivery time is 1-3 business days. 

Orders placed by 1 pm GMT+2 on business days will be processed the same day.

Depending on order volume, product availability and ongoing promotions, certain orders may take longer to fulfil, however, we will do our best to get your order out as quickly as possible.

SHIPPING COST

For orders above 50 EUR, we are pleased to offer complimentary worldwide* shipping.

More shipping options are available at check out; their rates can be seen below. 

Global:
STANDART : Free on orders over 50 EUR, 4.90 EUR on orders below 50 EUR (3 to 6 business days).
EXPRESS:  5.90 EUR on orders over 50 EUR, 9.90 EUR on orders below 50 EUR (1 to 3 business days).

Lithuania:
PICKUP LT :   Free on orders over 50 EUR, 0.99 EUR on orders below 50 EUR (2 to 4 business days).
STANDART LT : Free on orders over 50 EUR, 2.90 EUR on orders below 50 EUR (2 to 6 business days).

Netherlands:
STANDART NL : Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR (3 to 5 business days).
EXPRESS NL :  5.90 EUR on orders over 50 EUR, 8.90 EUR on orders below 50 EUR (1 to 3 business days).

Ireland:
STANDART IE  : Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR  (5 to 7 business days).
EXPRESS IE :  5.90 EUR on orders over 50 EUR, 8.90 EUR on orders below 50 EUR  (1 to 3 business days).

Belgium:
STANDART BE : Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR (3 to 5 business days).
EXPRESS BE : 5.90 EUR on orders over 50 EUR, 8.90 EUR on orders below 50 EUR (1 to 3 business days).

Portugal:
STANDART PT : Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR (3 to 5 business days).
EXPRESS PT : 5.90 EUR on orders over 50 EUR, 8.90 EUR on orders below 50 EUR (1 to 3 business days).

Croatia:
STANDART HR : Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR  (5 to 8 business days).
EXPRESS HR : 5.90 EUR on orders over 50 EUR, 8.90 EUR on orders below 50 EUR (1 to 3 business days).

Sweden:
STANDART SE : Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR  (3 to 6 business days).
EXPRESS SE : 5.90 EUR on orders over 50 EUR, 8.90 EUR on orders below 50 EUR (1 to 3 business days).

Hungary:
STANDART HU : Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR (3 to 5 business days).
EXPRESS HU : 5.90 EUR on orders over 50 EUR, 8.90 EUR on orders below 50 EUR (1 to 3 business days).

Slovenia:
STANDART SL : Free on orders over 50 EUR, 3.90 EUR on orders below 50 EUR (3 to 6 business days).
EXPRESS SL : 5.90 EUR on orders over 50 EUR, 8.90 EUR on orders below 50 EUR (1 to 3 business days).

TAXES AND OTHER DUTIES

There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. MADARA is not required to inform customers of such additional costs and is not required to refund such costs to customer.

*WE CURRENTLY DO NOT SHIP TO:

Afghanistan (AF), Åland Islands (AX), Albania (AL), Algeria (DZ), American Samoa (AS), Andorra (AD), Angola (AO), Anguilla (AI), Antarctica (AQ), Antigua & Barbuda (AG), Argentina (AR), Armenia (AM), Aruba (AW), Bahamas (BS), Bahrain (BH), Bangladesh (BD), Barbados (BB), Belarus (BY), Belize (BZ), Benin (BJ), Bermuda (BM), Bhutan (BT), Bolivia (BO), Botswana (BW), Bouvet Island (BV), Brazil (BR), British Indian Ocean Territory (IO), British Virgin Islands (VG), Brunei (BN), Burkina Faso (BF), Burundi (BI), Cambodia (KH), Cameroon (CM), Canada (CA), Cape Verde (CV), Caribbean Netherlands (BQ), Cayman Islands (KY), Central African Republic (CF), Chad (TD), Chile (CL), China (CN), Christmas Island (CX), Cocos (Keeling) Islands (CC), Colombia (CO), Comoros (KM), Congo - Brazzaville (CG), Congo - Kinshasa (CD), Cook Islands (CK), Costa Rica (CR), Côte d’Ivoire (CI), Cuba (CU), Curaçao (CW), Djibouti (DJ), Dominica (DM), Dominican Republic (DO), Ecuador (EC), Egypt (EG), El Salvador (SV), Equatorial Guinea (GQ), Eritrea (ER), Eswatini (SZ), Ethiopia (ET), Falkland Islands (FK), Faroe Islands (FO), Fiji (FJ), French Guiana (GF), French Polynesia (PF), French Southern Territories (TF), Gabon (GA), Gambia (GM), Ghana (GH), Greenland (GL), Grenada (GD), Guadeloupe (GP), Guam (GU), Guatemala (GT), Guernsey (GG), Guinea (GN), Guinea-Bissau (GW), Guyana (GY), Haiti (HT), Heard & McDonald Islands (HM), Honduras (HN), Hong Kong SAR China (HK), India (IN), Indonesia (ID), Iran (IR), Iraq (IQ), Isle of Man (IM), Jamaica (JM), Jersey (JE), Jordan (JO), Kazakhstan (KZ), Kenya (KE), Kiribati (KI), Kosovo (XK), Kuwait (KW), Kyrgyzstan (KG), Laos (LA), Lebanon (LB), Lesotho (LS), Liberia (LR), Libya (LY), Macao SAR China (MO), Madagascar (MG), Malawi (MW), Malaysia (MY), Maldives (MV), Mali (ML), Marshall Islands (MH), Martinique (MQ), Mauritania (MR), Mauritius (MU), Mayotte (YT), Mexico (MX), Micronesia (FM), Moldova (MD), Mongolia (MN), Montserrat (MS), Morocco (MA), Mozambique (MZ), Myanmar (Burma) (MM), Namibia (NA), Nauru (NR), Nepal (NP), New Caledonia (NC), New Zealand (NZ), Nicaragua (NI), Niger (NE), Nigeria (NG), Niue (NU), Norfolk Island (NF), North Korea (KP), North Macedonia (MK), Northern Mariana Islands (MP), Norway (NO), Oman (OM), Pakistan (PK), Palau (PW), Palestinian Territories (PS), Panama (PA), Papua New Guinea (PG), Paraguay (PY), Peru (PE), Philippines (PH), Pitcairn Islands (PN), Puerto Rico (PR), Qatar (QA), Réunion (RE), Russia (RU), Rwanda (RW), Samoa (WS), San Marino (SM), São Tomé & Príncipe (ST), Saudi Arabia (SA), Senegal (SN), Seychelles (SC), Sierra Leone (SL), Sint Maarten (SX), Solomon Islands (SB), Somalia (SO), South Africa (ZA), South Georgia & South Sandwich Islands (GS), South Korea (KR), South Sudan (SS), Sri Lanka (LK), St. Barthélemy (BL), St. Helena (SH), St. Kitts & Nevis (KN), St. Lucia (LC), St. Martin (MF), St. Pierre & Miquelon (PM), St. Vincent & Grenadines (VC), Sudan (SD), Suriname (SR), Svalbard & Jan Mayen (SJ), Syria (SY), Taiwan (TW), Tajikistan (TJ), Tanzania (TZ), Thailand (TH), Timor-Leste (TL), Togo (TG), Tokelau (TK), Tonga (TO), Trinidad & Tobago (TT), Tunisia (TN), Türkiye (TR), Turkmenistan (TM), Turks & Caicos Islands (TC), Tuvalu (TV), U.S. Outlying Islands (UM), U.S. Virgin Islands (VI), Uganda (UG), Ukraine (UA), Uruguay (UY), Uzbekistan (UZ), Vanuatu (VU), Venezuela (VE), Vietnam (VN), Wallis & Futuna (WF), Western Sahara (EH), Yemen (YE), Zambia (ZM), Zimbabwe (ZW).

Unfortunately, we cannot deliver to PO boxes. 

RETURNS

You can return your purchase within 30 days of receiving it by mailing it back to the address below. The goods must be unused and undamaged.

MADARA COSMETICS, AS.
ZELTIŅU IELA 131, MĀRUPE, LV-2167, LATVIA 

We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it's value will be retracted from your refund.

RETURN OF DAMAGED PRODUCTS

If you received damaged products, please contact us by e-mail: support@madaracosmetics.com

MORE QUESTIONS?

If you have any questions regarding shipping or returns, please visit the Help section. If you cannot find the answer to your question, please contact our Customer service.