Shipping & Returns

PROCESSING & SHIPPING TIMES

We offer two shipping options: Standard and Express. Standard delivery typically takes 4-7 business days after the order has been processed and shipped, while Express delivery time is 1-2 business days.

Orders placed by 1 pm GMT+2 on business days will be processed the same day.

Depending on order volume, product availability and ongoing promotions, certain orders may take longer to fulfil, however, we will do our best to get your order out as quickly as possible.

SHIPPING COST

For orders above 50 EUR, we are pleased to offer complimentary worldwide* shipping

More shipping options are available at check out; their rates can be seen below.

STANDART: Free on orders over 50 EUR, 3.50 EUR on orders below 50 EUR.

EXPRESS: 5.90 EUR on orders over 50 EUR, 9.90 EUR on orders below 50 EUR.

TAXES AND OTHER DUTIES

There can be additional duties and taxes applied upon reciept of your shipment. These duties and taxes are to be paid by the recipient. MADARA is not required to inform customers of such additional costs and is not required to refund such costs to customer.

*WE CURRENTLY DO NOT SHIP TO:

Afghanistan (AF), Algeria (DZ), American Samoa (AS), Andorra (AD), Angola (AO), Anguilla (AI), Antigua (AG), Argentina (AR), Armenia (AM), Aruba (AW), Bahamas (BS), Bahrain (BH), Bangladesh (BD), Barbados (BB), Belarus (BY), Belize (BZ), Benin (BJ), Bermuda (BM), Bhutan (BT), Bolivia (BO), Bonaire (XB), Botswana (BW), Brunei (BN), Burkina Faso (BF), Burundi (BI), Cambodia (KH), Cameroon (CM), Canary Islands, The (IC), Cape Verde (CV), Cayman Islands (KY), Central African Rep (CF), Chad (TD), Chile (CL), China (CN), Comoros (KM), Congo (CG), Congo, DPR (CD), Cook Islands (CK), Costa Rica (CR), Cote D Ivoire (CI), Cuba (CU), Curacao (XC), Djibouti (DJ), Dominica (DM), Dominican Rep. (DO), Ecuador (EC), Egypt (EG), El Salvador (SV), Eritrea (ER), Eswatini (SZ), Ethiopia (ET), Falkland Islands (FK), Faroe Islands (FO), Fiji (FJ), French Guyana (GF), Gabon (GA), Gambia (GM), Ghana (GH), Greenland (GL), Grenada (GD), Guadeloupe (GP), Guam (GU), Guatemala (GT), Guernsey (GG), Guinea Rep. (GN), Guinea-Bissau (GW), Guinea-Equatorial (GQ), Guyana (British) (GY), Haiti (HT), Honduras (HN), Hong Kong (HK), India (IN), Indonesia (ID), Iran (IR), Iraq (IQ), Jamaica (JM), Jordan (JO), Kazakhstan (KZ), Kenya (KE), Kiribati (KI), Korea, D.P.R Of (KP), Kosovo (KV), Kuwait (KW), Kyrgyzstan (KG), Laos (LA), Lebanon (LB), Lesotho (LS), Liberia (LR), Libya (LY), Macau SAR China (MO), Madagascar (MG), Malawi (MW), Malaysia (MY), Maldives (MV), Mali (ML), Marshall Islands (MH), Martinique (MQ), Mauritania (MR), Mauritius (MU), Mayotte (YT), Mexico (MX), Micronesia (FM), Moldova (MD), Mongolia (MN), Montserrat (MS), Morocco (MA), Mozambique (MZ), Myanmar (MM), Namibia (NA), Nauru, Rep. Of (NR), Nepal (NP), Nevis (XN), New Caledonia (NC), New Zealand (NZ), Nicaragua (NI), Niger (NE), Nigeria (NG), Niue (NU), North Macedonia (MK), Northern Mariana Islands (MP), Pakistan (PK), Palau (PW), Panama (PA), Papua New Guinea (PG), Paraguay (PY), Peru (PE), Philippines (PH), Puerto Rico (PR), Reunion, Island Of (RE), Russia (RU), Rwanda (RW), Saint Helena (SH), Samoa (WS), San Marino (SM), Sao Tome And Principe (ST), Senegal (SN), Seychelles (SC), Sierra Leone (SL), Solomon Islands (SB), Somalia Hargeisa (XS), Somalia Mogadishu (SO), South Africa (ZA), South Korea (KR), South Sudan (SS), Sri Lanka (LK), St. Barthelemy (XY), St. Eustatius (XE), St. Kitts (KN), St. Lucia (LC), St. Maarten (XM), St. Vincent (VC), Sudan (SD), Suriname (SR), Syria (SY), Tahiti (PF), Taiwan (TW), Tajikistan (TJ), Tanzania (TZ), Thailand (TH), Timor-Leste (TL), Togo (TG), Tonga (TO), Trinidad And Tobago (TT), Tunisia (TN), Turkmenistan (TM), Turks & Caicos (TC), Tuvalu (TV), Uganda (UG), Ukraine (UA), Uruguay (UY), Uzbekistan (UZ), Vanuatu (VU), Venezuela (VE), Vietnam (VN), Virgin Islands-British (VG), Virgin Islands-US (VI), Yemen, Rep. Of (YE), Zambia (ZM), Zimbabwe (ZW).

Unfortunately, we cannot deliver to PO boxes.

RETURNS

You can return your purchase within 30 days of receiving it by mailing it back to the address below. The goods must be unused and undamaged.

MADARA COSMETICS, AS.
ZELTIŅU IELA 131, MĀRUPE, LV-2167, LATVIA

We will usually refund your order within 3 days of receiving return goods in our warehouse but please note, that it might take longer for refund to apear in your account as transfers between payment systems might take a longer time.
If returning an item that qualified you for a bonus gift, please include the bonus gift with your return. The gift product should be in intact and unopened. If you choose to keep the bonus gift, it's value will be retracted from your refund.